NEXORAVAL Returns Policy

At NEXORAVAL, we strive to ensure our clients are fully satisfied with their purchases. If you encounter any issues with your order, our comprehensive returns policy is designed to facilitate a seamless process for resolving your concerns.

General Returns

Requests for returns must be initiated within 30 days from the date of purchase. All returned items must be in their original condition, including tags and packaging. Receipt or proof of purchase is required for processing returns.

Non-returnable Items

Certain items are ineligible for returns, including:

• Personalized or custom-made products
• Items marked as non-returnable at the time of purchase
• Perishable goods

Return Process

1. Contact our Customer Service at [email protected] or call us at (800) 555-0199 to initiate your return.
2. Fill out the return form provided by our support team.
3. Securely package the item and include the completed return form inside the package.
4. Send the item to our returns address:
   NEXORAVAL Returns Department
   456 Business Drive
   Metropolis, NY 10018

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchange Policy

If you wish to exchange an item, please follow the return process and specify the desired item for exchange in your return form. We will process the exchange upon receipt of the original item.

Contact Us

For any further inquiries, do not hesitate to reach out to our Customer Service team. We are committed to providing a positive experience and are here to assist you in any way possible.